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Frequently Asked Questions
Everything you need to know about Rooftop Solar, Urja Mitra, and PowerXchange.
English
हिन्दी
Section 1 - Rooftop Solar (RTS) FAQs
How much space is required for an RTS installation?
What solar capacity in KW is suitable for my needs?
Is it necessary to increase the sanctioned load of the electricity connection?
How does the return on investment (ROI) work?
How does billing work after installation?
Will the system work during a power outage?
What maintenance is required and what does it cost?
What is the lifespan of a solar panel?
What is the inverter warranty period?
Is electricity department / DISCOM approval required for a solar system?
Does the roof need to be structurally strong?
Does shadow affect solar generation?
Does generation reduce during rain or winter?
Can I shift the solar system if I move to another house?
Is there a fire risk with solar panels?
What happens if the inverter fails?
Does everyone get a subsidy?
When and how is the subsidy received?
Can solar be installed on EMI / financing?
Does the electricity meter run backward with solar?
Will electricity become completely free after installing solar?
What if generation is higher than consumption?
Should a low-consumption household also install solar?
Is subsidy available on commercial connections?
How long does installation take?
Is a battery compulsory with a solar system?
Does solar help keep home voltage stable?
Does solar increase the property value of a home?
Will changes in government policy affect my benefits?
Is there any annual fee after installing solar?
Section 2 - Urja Mitra / App & Process FAQs
Who is an Urja Mitra?
What are the main responsibilities of an Urja Mitra?
What qualifications are required to become an Urja Mitra?
How can someone become an Urja Mitra?
How much commission does an Urja Mitra earn?
When does an Urja Mitra receive payment?
Does an Urja Mitra need to make any investment?
What kind of training is provided to an Urja Mitra?
Whom does an Urja Mitra need to contact?
To whom does an Urja Mitra report?
Is an Urja Mitra given targets?
Does an Urja Mitra collect money from customers?
What should be done if a customer faces any problem?
Does an Urja Mitra perform the installation personally?
What are the responsibilities of an Urja Mitra after installation?
What is the Urja Mitra App used for?
What is P2P energy trading?
What benefits does an Urja Mitra get from P2P?
Can an Urja Mitra do this work along with other jobs?
What is the biggest benefit of becoming an Urja Mitra?
Section 3 - PowerXchange P2P / General FAQs
What is PowerXchange?
Who can use PowerXchange?
Is PowerXchange government approved?
Can I change my status from consumer to prosumer later?
How do I sign up on PowerXchange?
Why is KYC necessary?
What documents are required?
How long does KYC take?
Can I register multiple electricity connections?
How does energy trading work?
Can I negotiate prices?
How are transactions billed?
Are there transaction fees?
What is the minimum or maximum energy that can be traded?
How is energy delivered and tracked?
What if a transaction fails or is disputed?
How can I become a seller?
What if I do not have surplus energy?
Do I need net metering?
How are payments handled?
When do sellers receive payments?
Can I withdraw wallet balance?
What payment modes are supported?
Is my data secure?
How can I contact support?
How do I report suspicious activity?
Do I need a smart meter?
Does PowerXchange work with all DISCOMs?
What happens during power outages?
What are the trading rules?
What if regulations change?
Can I exit the platform?
